Experience Management
Transform Your Customer and Employee Experiences With SAP Conversational AI (March 03, 2020)
Enterprise chatbots are growing like crazy. With 67% of people expected to be using messaging with business over the next two years and over 85% of client-company interactions expected to be handled by robots by 2020, this major shift impacts two of your most important audiences: your customers and your employees. It's time to act now!
Discover how SAP Conversational AI, the end-to-end bot building platform designed for the enterprise, combined with a powerful digital assistant will help you to improve the productivity of your employees, your customer retention and revenue. Read More
Integration
User Experience Integration (March 10, 2020)
In this webinar, you will get an overview about SAP solutions for User Experience Integration. Join this session to learn more about the various integration options and get recommendations, when to use which approach. In particular, we will cover the (central) SAP Fiori launchpad and its capabilities to integrate applications into a central entry point. Read more
SAP S/4HANA
SAP S/4HANA Cloud 2002 Update – Manufacturing, Supply Chain, Asset Management (March 05, 2020)
Manufacturing and Supply Chain in SAP S/4HANA Cloud enables complete, standardized and preconfigured core business processes like production, sales, and procurement with seamless integration to finance and provides innovative manufacturing capabilities such as demand driven materials requirements planning (DDMRP) and variant configuration.
The presentation shows innovations from the business areas Inventory Management, Production Planning, Quality Management, and Warehouse Management with Kanban Supply into Production. Among others, Predictive Material and Resource Planning (pMRP) which is our new simulative mid- and long-term planning tool, as well as the Prediction of Slow or Non-Moving Materials will be demonstrated in this webinar. Read more
Expert Chat: Mainstream Maintenance for SAP Business Suite 7 and SAP S/4HANA (April 02, 2020)
On February 4th, 2020, SAP announced a maintenance availability commitment for SAP S/4HANA until the end of 2040. At the same time, SAP extended the mainstream maintenance availability period for SAP Business Suite 7 core applications until end of 2027, followed by optional extended maintenance until the end of 2030.
In this interactive webcast, we will shed light on the announcement in more detail, and you will get the chance to have your questions answered by SAP experts in a Q&A. Read more
Globalization Services
Overview of SAP Globalization Services – What Can Customers Expect? (March 04, 2020)
We would like to invite you to the following webinar: Overview of SAP Globalization Services – what customers can expect?
SAP Globalization Services is localizing SAP software and considered as trusted advisor for all customers implementing on a multinational or global scale, including our information rollout, e.g. web pages, SAP user assistance, latest information and news or workshops. These offerings simplify legal compliance for customers. We deliver local best practices according to country needs – and you can stay tuned with latest legal changes and legal requirements. Of course, we also offer multi language capabilities for SAP solutions. Read more
Brexit – Transition Period and Beyond (March 12, 2020)
Join this webinar for an update on Brexit during the transition period and beyond:
• Political Update
• SAP’s Monitoring of political and economical landscape
• What SAP will be doing during the transition phase.
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SAP Customer Center of Expertise
Automatic Translation for SAP Notes and SAP Knowledge Base Articles (March 19, 2020)
Discover our new automatic translation feature, available for SAP Notes and Knowledge Base Articles, in 8 languages at the click of a button.
Why attend? Find out how to use the new automatic translation feature to give you fast access to SAP Notes and Knowledge Base Articles (KBAs) in your preferred language. Learn how to submit feedback and get the opportunity to ask any questions you may have regarding the translation process. Read more
Incident Management (April 01, 2020)
The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP. Read more
SAP Preferred Success: Transform Your Business at Speed in the Cloud (April 07, 2020)
Be informed how SAP Preferred Success helps you to achieve optimal adoption of cloud solutions while leading to faster business results. SAP Preferred Success services can help you simplify and optimize the cloud solution experience, while helping you take advantage of the latest technology innovations. Read more
New Product Support Channel: ‘Ask an Expert Peer’ for SAP SuccessFactors (April 09, 2020)
Take advantage of a peer-to-peer platform to gain a direct line to qualified experts in your field, outside of SAP. With the Ask an Expert Peer service, you can get answers to your technical questions related to your implementation of SAP SuccessFactors Solutions and achieve fast issue resolution for your basic inquiries and low- or medium-priority incidents.
Key Takeaways:
• Understand the key concept of SAP Support’s new channel Ask an Expert Peer
• Discover scope and capabilities
• Experience the benefits for your SAP SuccessFactors Solutions
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Other Languages
Cómo se utiliza la IA en los procesos de gestión y creación de incidencias (12 de marzo, 2020)
¿Qué es el soporte impulsado por la IA y cómo mejora esto su gestión de incidentes y el proceso de creación de incidentes?
El proceso de gestión de incidencias de SAP se ha optimizado y simplificado considerablemente gracias a la IA y a las tecnologías de aprendizaje automático. Hoy en día, soluciones como Incident Solution Matching o el predictor de componentes ayudan a los clientes de forma optimizada y simplificada a encontrar respuestas a sus preguntas de forma más rápida y sencilla.
Este seminario web le proporcionará una visión general de los procesos impulsados por la IA y cómo se ha mejorado la experiencia de soporte al cliente mediante la implementación de la tecnología de IA y el aprendizaje automático. Únase a la sesión y discuta sus preguntas con nuestros expertos en IA. Lea más
Getting started with Support (Spanish) (March 19, 2020)
En este Webinar, usted aprenderá más sobre las funciones de soporte disponibles para usted como cliente de SAP. Conozca la variedad de herramientas y recursos a su disposición, y comprenda mejor cómo funciona la organización de Soporte. El objetivo es proporcionar la información que necesita para participar con éxito en nuestra organización y aprovechar al máximo los servicios oferecidos. Read more
Transforme la experiencia de sus clientes y empleados con SAP Conversational AI (26 de marzo, 2020)
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